Understanding Different Order Status As A Seller

There are three different types of status' that are import to know more about as a buyer: Payment, Shipment, and Status. We will be going over these in this article.

Payment

a) Awaiting Payment - Once an auction is awarded it goes into this status and is awaiting payment from the buyer.

b) Overdue - Payments are requested within three days of being awarded. If payment isn't received then the status changes from "Awaiting Payment" to "Overdue".

c) Processing - You will see this status as the system is processing the payment for a paid order.

d) Partially Paid - When a customer partially pays for an order and is awaiting a balance to pay the order in full.

e) Paid - This is the status once the order is completely paid.

Shipment

a) N/A - You will see this status if the order payment isn't completed.

b) Awaiting Shipment - When an order is just paid it is ready to have a BOL scheduled for pickup or to have it consolidated.

c) Label Missing - After the order is consolidated or the order has been sitting for a couple days without a BOL then it will change to this status.

d) Label uploaded - This shows that a customer has uploaded shipping label or BOL.

e) Pickup Late - When the BOL is uploaded but the carrier hasn't picked up the shipment or the seller hasn't uploaded the signed BOL.

f) Picked Up - The seller will upload the signed BOL or Shipping Labels to confirm that the carrier has picked up the shipment.

g) Delivered - Once the carrier has delivered the buyer will confirm that it was delivered.

h) Voided - The individual order was either cancelled or there was a request to consolidate the order with other lots.

Status

a) Open - This will stay as an "Open" status during the process if the transaction was opened as long as the payment and shipping label is uploaded on time.

b) Action required - If the order has an overdue payment, label missing, or the pickup is late it will show that there is an action required.

c) Consolidated - This status means that the order is combined with other orders to generate a new order with all the different auctions on one order.

d) Completed - Once the buyer receives the shipment they will go into their order and confirm the shipment is received.